Privacy Policy

Introduction

Commission Cash Back, a DBA of Ouray 550 LLC ("we," "us," or "our"), is a licensed Texas real estate brokerage (TREC License #9006792-BB). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit commissioncashback.com (the "Site"), engage our real estate brokerage services, or opt in to receive communications from us, including text messages (SMS/MMS) and phone calls.

By accessing or using the Site or our services, you agree to this Privacy Policy. If you do not agree, please do not access the Site or use our services. We may update this Privacy Policy from time to time. Changes will be reflected by an updated "Last updated" date at the top of this page. Your continued use of the Site or services after a change constitutes acceptance of the updated policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you submit a form on the Site, request information about our services, opt in to our communications, sign a Buyer Representation Agreement, or otherwise contact us.

The personal information we collect may include:

• Personal Identifiers: name, email address, postal address, phone number.
• Communication Data: information you provide in messages, forms, or interactions with us.
• SMS-Specific Data: mobile phone number, message content, timestamps, and interaction data (such as delivery status) when you opt in to SMS communications.
• Real Estate Transaction Data: information necessary to represent you as a buyer, which may include preferred locations, price range, financing pre-approval status, employment information, and (during an active transaction) social security number, date of birth, financial account information, and other documents required by lenders, title companies, and government agencies.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, and information about your use of the Site.
• Other Information: any other data you choose to provide.

How We Collect Your Information

We collect information through:

• Direct Interactions: when you fill out forms on the Site, opt in to SMS or phone communications, sign a Buyer Representation Agreement, or contact us by any means.
• Automated Technologies: as you navigate the Site, we use cookies and similar technologies to collect device and usage data. See the Cookies and Tracking Technologies section below for details.
• Service Providers: we receive information from third-party services that help us operate the Site and deliver communications, including analytics platforms and our SMS gateway provider.
• Transaction Parties: during a real estate transaction, we receive information from lenders, title companies, builders, listing agents, and government agencies as needed to complete your purchase.
• Public Sources: from publicly available property and tax records as needed to assist with your property search.

For SMS and phone calls, we collect your phone number only when you explicitly opt in, such as through a web form or checkbox on the Site.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Site and our real estate brokerage services.
• Represent you as a buyer in a real estate transaction, including locating properties, preparing offers, communicating with builders and sellers, and coordinating with your lender and title company.
• Send you updates, marketing messages, appointment reminders, and transaction notifications via email, SMS, or phone calls (only with your consent).
• Respond to your inquiries, comments, or requests.
• Analyze usage patterns and improve our Site and services.
• Comply with legal and regulatory obligations, including those imposed by the Texas Real Estate Commission and federal real estate settlement laws.
• Prevent fraud or misuse.

Sharing Your Information

We may share your information with:

• Real Estate Transaction Parties: when you engage us as your buyer's agent, we share your information with parties necessary to complete your transaction, including lenders, title companies, builders, listing agents and brokers, transaction coordinators, multiple listing services (MLS), home inspectors, appraisers, and government agencies as required by law.
• Service Providers: trusted third parties who assist us in operating the Site, delivering SMS or phone communications, hosting data, or providing analytics. These providers are bound by confidentiality and use your data only for the services they provide to us.
• Legal Requirements: when required by law, subpoena, or governmental request, or to protect our rights, privacy, safety, or property.
• Business Transfers: in connection with a merger, sale, or acquisition of all or part of our business.

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Site and understand how it is used. The technologies currently in use on the Site include:

You can manage cookie preferences through your browser settings, including blocking or deleting cookies. Some features of the Site may not function properly if cookies are disabled. The Site does not currently respond to "Do Not Track" browser signals.

SMS Communications

When you opt in to receive SMS messages from Commission Cash Back, the following terms apply:

Your opt-in to SMS is captured at the point of consent (typically a form on the Site or a written agreement), is not transferable, and is not shared with third parties for marketing purposes. For full terms governing your use of our Site and services, please review our Terms of Service.

Data Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our agreements. Specific retention periods include:

• Transaction Records: We retain real estate transaction records for at least seven (7) years from the close of the transaction, in compliance with Texas Real Estate Commission record-keeping requirements.
• Marketing Data: We retain marketing and lead data until you opt out or request deletion.
• SMS Data: SMS message data is retained as needed for service delivery and legal compliance.
• Website Usage Data: Analytics and usage data is retained in accordance with our analytics provider's standard retention settings.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Update: Request access to or correction of your data.
• Deletion: Request deletion of your data, subject to legal exceptions (including real estate transaction record-keeping obligations under TREC rules).
• Opt-Out of SMS: Reply STOP to any message.
• Opt-Out of Email: Use the unsubscribe link in any marketing email or contact us directly.
• Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, contact us using the information at the bottom of this policy. We may require verification of your identity before responding to a request.

Texas Residents (TDPSA)

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to:

• Confirm whether we are processing your personal data and access that data.
• Correct inaccuracies in your personal data.
• Delete personal data we hold about you, subject to legal exceptions.
• Obtain a copy of your personal data in a portable format.
• Opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling that produces legal or similarly significant effects.

California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have rights similar to those described in the Texas Residents section above, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise these rights, contact us at info@commissioncashback.com.

Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

International Transfers

The Site is hosted in the United States. If you access the Site from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Site, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy on the Site with an updated date. For material changes affecting SMS communications, we may notify you via SMS.